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Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
The Business of Belonging
Salesforce For Dummies
Transform Customer Experience
Anticipate
Indispensable. How To Become The Company That Your Customers Can't Live Without
It's All About Service. How to Lead Your People to Care for Your Customers
Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience
Take Their Breath Away. How Imaginative Service Creates Devoted Customers
Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!
Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World
What's the Secret?. To Providing a World-Class Customer Experience
Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation
Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship
Service Design for Business. A Practical Guide to Optimizing the Customer Experience
How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times
Unleashing Excellence. The Complete Guide to Ultimate Customer Service
Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships
The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!
Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy
The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice
The Experience. The 5 Principles of Disney Service and Relationship Excellence
The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers
Call Centers For Dummies