Leadership

Leadership
Secrets

The experts tell all!

Michael Heath

Table of Contents

Cover Page

Title Page

A memorable leader – for the right reasons!

Leadership character

1.1 Put courage first

1.2 Be mentally tough

1.3 Discipline yourself

1.4 Value your character

1.5 Project confidence

1.6 Get passionate about your enthusiasm

1.7 Patiently does it

1.8 Be a warm touch

1.9 Develop yourself or get left behind

1.10 Work to live – live to work

Leadership responsibilities

2.1 Transform the abstract into concrete

2.2 Lead but don’t forget to manage

2.3 Lead to bring about ‘climate change’

2.4 Be confident as a strong leader

2.5 Have enough humility to avoid humiliation

2.6 Open up to people

Leadership strategy

3.1 Think of forests – not trees

3.2 Avoid a short-sighted vision

3.3 Strategy: get it into their heads

3.4 Turn your strategy into action

3.5 Be a business expert

Leadership and execution

4.1 Get tough with tough decisions

4.2 Deliver or die

4.3 Mind your way through ‘roadblocks’

4.4 Collaborate and make everyone happy

4.5 Fight battles worth winning

4.6 Recruit and encourage ‘response-ability’

4.7 Respond to underperfomance

4.8 Negate the negative conflict

Leadership and change

5.1 Develop a vision of change everyone sees

5.2 Convince people why they must change

5.3 Be sensitive to the change process

5.4 Maintain momentum

5.5 Invite resistance

5.6 Feedback: watch the ball

5.7 Accept ambiguity

5.8 Innovate for a great Plan B

Leadership influence

6.1 Get wise to the politics

6.2 Influence: open an account today!

6.3 Give to gain when you network

6.4 Negotiate so everyone wins

6.5 Listen to learn

6.6 Prepare to present

6.7 Write as you lead

Leadership and the team

7.1 Build an empowered team

7.2 Stretch that team!

7.3 Upset your team’s thinking

7.4 Mentor your leaders-in-waiting

7.5 Trust the virtual team

7.6 Inject life into your teleconference

Jargon buster

Further reading

About The Author

Copyright

About the Publisher

A memorable leader – for the right reasons!

Over the last 50 years there have been over 1,000 studies to establish what leadership is. How leaders behave. What traits they have. I don’t have much time for them, and nor should you. Instead I’ve filled this book with the convictions, skills, beliefs and techniques that great leaders need. The behaviours you see great leaders demonstrating every day.

And what experience am I drawing on? It’s not only the 20 years or so I’ve been working in the world of leaders as a consultant. But all the other years when I experienced leadership first hand, as a corporate employee. I’ve been around leaders it was a privilege to know and leaders it was dangerous to know. Both extremes – and all the leaders in-between – provided me with insights into what really great leadership is.

So I’ve done all of the research for you. If you’re a leader or an aspiring leader, then let us spend some time together. I want you to be a memorable leader – for all of the right reasons! And I’m willing to share my 50 secrets of leadership with you. These secrets are spread over seven chapters:

 Leadership character. There is a core of behaviours, values and characteristics that great leaders have. They’re the backbone that makes them the strong, principled individuals that people look up to.

 Leadership responsibilities. Leaders change things. Their responsibilities are to take what they see and reshape it to meet the demands of the world tomorrow.

 Leadership strategy. The ability to set a strategic direction is where leaders thrive – or fall. But strategy is much more than the ‘where’, it’s also the ‘how’ and the ‘why’.

 Leadership and execution. It’s the plain old ‘getting it done’. It’s so easy to ‘talk the talk’. But execution is about getting everyone to ‘walk the walk’.

 Leadership and change. Change happens. The working world doesn’t have a habit of waiting around for others to catch up. But not everyone who works for you is going to think the same…

 Leadership influence. You need friends. Not so much in high places but in the important places. They need nurturing if you’re serious about getting your initiatives off the ground.

 Leadership and the team. You need great people around you. You also need to repeatedly challenge them to keep them great. They’re going to have to pick up the goals and make them their own.

Dip into the book or read it front to back – whichever you prefer. But promise me this. You won’t skip the questions I ask of you. These questions help you gain the insights into the skills that will turn you into a truly memorable leader.

Great leaders leave their values in the hearts of those who worked for them.

Leadership character

There are different styles of leadership but all of them depend on character. That’s why I’ve made character the subject of the first chapter of this book. Later chapters deal with practical aspects of leadership, but first and foremost the leader must possess the essential attributes of leadership: courage, patience, a steely mental toughness and the passion and enthusiasm needed to bring about change. Leadership that doesn’t demonstrate these principles is spineless.

1.1 Put courage first

Winston Churchill once said, “Courage is rightly considered the foremost of the virtues, for upon it all others depend.” Leadership courage often means experiencing emotional or even physical discomfort. Is it the first of the leadership virtues? There have been many instances in history where a failure in leadership was the result of a failure in courage.

When people told Terry Anderson, the US journalist who was held hostage in Lebanon for seven years how courageous he had been, he modestly pointed out, “People are capable of doing an awful lot when they have no choice, and I had no choice. Courage is when you have choices.” Leaders are constantly faced by choices and the kind of courage they have to display is often moral and ethical. It is the mark of the leader who stands up for a principle when others would prefer

one minute wonder What one great thing could you achieve if you knew you could not fail? Describe the outcome to yourself. What is it that holds you back from achieving it? Are there too many obstacles? Time? Energy? Or a lack of courage?

“The brave man is not he who does not feel afraid, but he who conquers that fear”

Nelson Mandela, South African political leader

to walk away. It is about acting out of integrity and being true to one’s principles. It is the courage of the person who, when they realize that something important is being lost, will take a stand and ask the questions that no one else dare ask.

This bravery, this sense of principle is inspiring to others. It makes its mark in people’s hearts. It is a stand for truth and what is believed to be right. Such behaviour sets out clear boundaries and inspires those who feel they are working in ambiguity. When, for whatever reason, a team loses heart then it takes a great leader to make them address their fear. To show that the doubts and fear in the team are the very things holding them back.

A leader who displays this moral courage honours those who also show the same behaviour. It is the beginning of an ethically motivated team. It leads on to ethically motivated departments and even whole organizations.

The moral courage needed to follow your principles and take difficult decisions will inspire your team.

1.2 Be mentally tough

We all have moments in our lives when we come to a difficult situation that screams to us to give in. Everyone else has given up so why don’t you? Do you stay and fight? Or do you suddenly feel lonely and join the others walking away? Welcome to the world of mental toughness.

Being a leader calls upon mental toughness many times over. For example, you’ve communicated the goal to everyone. But now you find that circumstances have changed in a way you could never have foreseen. You still want the goal. But people are telling you to ‘get real’ and let the goal go.

case study Times were hard and Manish was told he had to make cuts in his management team. The problem was that the manager whose role was least needed happened to be the most popular. When Manish gave Vijay the news he took it badly. He made the remaining weeks of his notice hell for Manish. Many staff refused to talk to Manish. Likewise, peers who liked Vijay also made sure he had a hard time. Then Manish’s boss asked if he’d made the right decision! At every turn Manish was doubted. Vijay left. Within weeks he was rarely talked about. Relationships settled back down. Manish had made the right decision and stayed with it. His mental toughness was tested and he triumphed. He is now a director in that company.

Such moments are lonely. And it’s often these moments that highlight just how isolating the position of being a leader is. It’s the ‘moment of truth’: to carry on or give up.

The American football coach Vince Lombardi said of mental toughness: “Its qualities are sacrifice and self-denial. It is combined with a perfectly disciplined will that refuses to give in. It’s a state of mind – you could call it character in action.”

Mental toughness is about recognizing the fight as a long one. There are times when you have everyone with you. And times you’re on your own. Either way, a mentally tough leader will be determined to see it through to achieve what they know is the right outcome.

One person is a great example of this combination of passion and patience: KFC’s Colonel Sanders. He experienced 1,009 rejections before the first restaurant agreed to sell his chicken for him!

Mental toughness is the determination to carry on against the odds to achieve success.

1.3 Discipline yourself

Self-discipline is putting aside what you’d like to do to concentrate on something you need to do. It’s recognizing the temptations, desires and habits that can seduce you towards an easier path. But a leader calls upon an inner strength that makes them choose the harder – and right – path. And that path involves sacrifice and commitment.

In Greek mythology, Odysseus was warned about the sirens. The sirens sang music so beautiful that it lured sailors to their death on the rocks around their island. To escape, Odysseus made his men plug their ears and tied himself to the mast. Because of this they successfully kept their ship on course.

one minute wonder Which habits could you change by asserting more self-discipline? Write them down. What alternative behaviours would bring better results? What justifications do you give yourself for your negative or unhelpful behaviours? What’s the first thing you can do to exert self-discipline and get these habits under control?

Self-discipline is the same choice. If you go with your emotions rather than your inner strength and logic, your purpose or goal may smash upon the rocks. You need to exert will-power over your desires and exercise real self-control. Your self-discipline will be recognized – and often imitated – by those you lead.

So what prevents us from conquering these emotions and choosing the right path? What some do is fool themselves and find justifications for their choices. Why don’t I exercise more? I haven’t the time! Why don’t I get up earlier? I work so hard and get so tired. Why do I drink? If only you knew the stress I’m under!

If we can fool ourselves so easily, are we fit to lead others? If we can’t be truthful to ourselves, how truthful are we to those we lead? We need to train ourselves to control our behaviours. Show the strength of our own willpower by refusing to be ruled by weaknesses or habits.

Management consultant Stephen Covey thought that discipline was freedom: “The undisciplined are slaves to moods, appetites and passions”. Leadership is about freely choosing thoughts and actions that lead to improvement. It’s denying the easy gratifications that surround us and keeping true to our goals. To ask others to demonstrate self-discipline involves us setting the example.

Self-discipline means denying yourself what you want to do and doing what you need to do.

1.4 Value your character

You may think your words count. But they don’t count anywhere near as much as your deeds count. Your deeds speak to your team about your character. They convey what you value and who you are. They are your values in action. So you must make sure that your actions are driven by the right values.

Everybody has values. Unfortunately some people’s values are unattractive. They value themselves and their own feelings of superiority. They value their own needs being met – even at others’ expense. Do you recognize those values? You’ve probably witnessed them in someone you’ve worked for. And that’s the interesting thing. Even when people try and cover up their negative values, they can’t. They leak out. They become visible.

case study When Tony told me how popular he was as a manager, I straight away began to have doubts. Why did he feel the need to tell me? Tony told me other things as well. He said his door was always open to his staff. That his values were respect and putting his employees first. Talking to his staff proved the opposite. “He hasn’t time for anyone,” complained one employee. “Always has one eye on his career,” said his team leader. Tony was a man who thought that by merely repeating his declared values to people, they would not notice the real values that he had. Real values always become visible.

“Character is doing what’s right when nobody’s looking”

J C Watts, US congressman

But positive values leak out as well. These values appear in the way that we behave towards our team. As General Norman Schwarzkopf said, “The main ingredient of good leadership is good character. This is because leadership involves conduct and conduct is determined by values.”

We probably have two sets of values. The first values are those that we tell people about. They are our ‘declared values’. The other set of values are those that people actually see in action – our ‘demonstrated’ values. A person who has a strong character is always trying to make sure that their declared values match their demonstrated values.

When the two sets of values match then you have someone who is truly authentic. They possess the right values-driven character. As a leader they make decisions based on these values. And an authentic leader usually makes the right decisions.

Authenticity is when your declared values correspond with your demonstrated values.