I cannot log in
To find an answer to your question, please use the articles of the information section below or contact our support service by sending a message to help@litres.com
| Support FAQ | |
|---|---|
| Support FAQ > I cannot log in | |
I cannot log in
If you receive an error when trying to log in using your username and password, pay attention to:- Correctness of the chosen keyboard format (chosen language).
- Absence of empty symbols when entering (space is considered to be a symbol).
- Correctness of your data.
If you are not able to log in while observing the above mentioned conditions, provide data about your previous payments to help@litres.com : transaction number, order number, client ID, payment date, payment amount and the list of purchases. We will reset your password and provide you with a temporary one. Later, you will be able to change it as you want.
Also you can recover your password