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notes



1


Reengineering Work: Don't Automate. Obliterate by Michael Hammer. Harvard Business Review, July-August 1990. http://vernikov.ru/material91.html




2


Hammer M., Champy J. Reengineering the corporation: amanifesto for business revolution. N.Y.: Harper Business, 1993.




3


 ?       . Harvard Management Update. March 1999 http://consulting.ru/econs_art_272676113/cons_printview




4


 .,  .  :    ./. . .:  . , 1997. 332 .




5


 .,  .     -: . . .: , , 1997. 224 .




6


 .,  .  :    ./. . .:  . , 1997, . 52


